· Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

· Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards.

· Establishes strategic goals by gathering pertinent business, financial, service, and operations information, and identifying and evaluating trends and options.

· Accomplishes financial objectives by forecasting requirements; adhering to an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

· Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems and recommending system improvements.

· Contributes to team effort by accomplishing related results and setting an example of standards.

· Establishes organization-wide standards by enforcing company policies, procedures, and workflows while upholding legal requirements set by local, state and federal mandates.